Paul McGinley's spanish club hire 'service'

Paul McGinley's spanish club hire 'service'

He needs to either sack his man in Spain or give up this idea. Reliability surely has to form the core of any successful business.

Mr Gael decided he'd try hiring clubs (wanted to try out latest Taylor Made model and what better way than to play them for a week). Unfortunately, when it came to handing them back at the pre-arranged meeting time, McGinley's rep was nowhere to be seen and the contact number turned out to be unobtainable. After 20 minutes had passed and our flight departure time drew ever closer we were fast approaching the stage when we'd have to either dump the clubs or face missing our flight ... the latter not being an option!

As it happened, the chappie in the car hire firm next door had a more up to date number and phoned disreputable rep who informed him he'd be there shortly. Ten minutes later, still waiting and, just as we were about to dump them outside the door, disreputable rep phoned the car hire firm to ask how many sets of clubs were being left. Car hire chappie advised him that it was just the one and that point he said he wouldn't therefore be arriving at the shop until 6 o'clock (10 minutes before our flight was due to take off!), the implication being that disreputable rep would have only made the effort had it been multiple sets? Anyway, car hire chappie kindly allowed us to leave the clubs with him for later collection. We thanked him and made our way to the airport.

One thing did puzzle me at the time all this was going on. Car hire chappie didn't seem at all put out at being 'put upon' by disreputable rep. Indeed, he was so laid back about it all that I decided to check out McGinley's club hire website myself on returning home. Quelle surprise ... the name of the car hire company next door is included. Club dumping area in exchange for free advertising? Not that I have any problems with that other than I wish they'd informed us that this might happen!!!

Huge black mark to McGinley for causing needless stress. Some folk might not be at all bothered at the prospect of dumping someone else's property in the street but it bothers me!

Riveting. That's 2 mins of my life I'll never get back. Thanks.

Sounds like some sort of scam. Look out for it in Watchdog in a few weeks.

JPX wrote:Riveting. That's 2 mins of my life I'll never get back. Thanks.

More interesting than the stock in trade "Tiger Woods is/isn't/might be as good as he was 5 years ago" or "is the Callaway PP94 driver 5 yards shorter or longer than the PP93" posts we usually get...

Shame the service is tardy as the idea is a good one.

JPX wrote:Riveting. That's 2 mins of my life I'll never get back. Thanks.

If it took you two minutes to read my post, I'm surprised you can be bothered to read at all.

JPX
A bit more interesting than some of the stuff you post.
Do you have to be so rude!

Diggers wrote:Shame the service is tardy as the idea is a good one.

Indeed Diggers, it is a great idea and was still a great idea right up to the moment we tried to return the damn things at the pre-arranged time .

Very bizarre that the problem was at the drop-off end of things, you'd expect any hassle to be getting the clubs in the first place. Presumably you get a deposit of some sort returned when they get their clubs back?

That'll be the scam...

Nobody to leave the clubs with, so you dump them on the doorstep and - lo and behold - they were lost and the deposit with it.

So last week it was being paired up that got your goat

This week some random guy not meeting on the dot in a foreign country

Sorry I was a bit harsh but I'm sure there's another side to this story.....how about, why didn't you make sure the time to return clubs gave you ample time to make your flight...in case somthing went wrong (which it invariebly does in Spain)? ?

Still I'm sure McGinley will appreciate your slur on his name!

....and apologies to NedB-H but this is a golf forum, people want to talk about Tiger Woods and equipment technology

....and apologies to Doon, I've enjoyed your England hater posts very much!

JPX wrote:So last week it was being paired up that got your goat

This week some random guy not meeting on the dot in a foreign country

Sorry I was a bit harsh but I'm sure there's another side to this story.....how about, why didn't you make sure the time to return clubs gave you ample time to make your flight...in case somthing went wrong (which it invariebly does in Spain)? ?

Still I'm sure McGinley will appreciate your slur on his name!

....and apologies to NedB-H but this is a golf forum, people want to talk about Tiger Woods and equipment technology

....and apologies to Doon, I've enjoyed your England hater posts very much!

Well clearly some people also want to talk about pairings and club hire services!

Obviously they do.

Apologies I came on a bit strong, but it annoys me when people have to slag a whole service, when one time it doesn't got exactly how they planned. I'm sure if you contacted Mr McGinley's representatives they'd be unhappy with the service you received. Have you done that or are you happy with just slagging his name here?

gaelgowfer wrote:

Huge black mark to McGinley for causing needless stress.

TBH stress is a much overused word.

Stress is what happens to people like Air Traffic Controller, Brain Surgeons, Armed Forces personel in the firing line or fire-fighters/paramedics

I'm more interested to know if you paid a deposit on these loan clubs and if you got your deposit back

Apology accepted JPX.
Thank you

Gael, Mr McGinley is in the Sunday Times finance section this week talking about his cash. Gives the club hire business a bit of a plug unsurprisingly.

Diggers wrote:Gael, Mr McGinley is in the Sunday Times finance section this week talking about his cash. Gives the club hire business a bit of a plug unsurprisingly.

So Diggers if you were interviewed on financie and business, you wouldn't mention your IT business then?

I'd say it was an obvious time for McGinley to talk about it.

JPX, what's wrong with you tonight mate, bad hangover? Yes , I would plug it as he did, I wasn't having a go just mentioning it to Gael. As I said earlier I think the concept is a good one and I'd use it myself and so from my point of views this is a good thread.

The hangover was cured as soon as the full English hit the table!

Wish I mine did. Was the wife's 40th last night and we had a party for about 20 people. Still feeling ropey now.

The magic hangover cure cocktail is the way, recipe is

1/2 orange
1/2 banana
dash of ginger
juice of 1 lemon
drop of Tobasco sauce
1/2 can red bull
2 eggs

Mix together in a smoothie maker and bobs your uncle, it will smell like someones already eaten it once and it blows your head off but will cure the hangover!

NedB-H wrote:Very bizarre that the problem was at the drop-off end of things, you'd expect any hassle to be getting the clubs in the first place. Presumably you get a deposit of some sort returned when they get their clubs back?

This is how it works ... http://www.clubstohire.com/tc.php

So, you can see it was far from satisfactory that we had to leave them with someone who, as far as we could tell, wasn't connected to Paul McGinley's club hire business in Spain.

Anyway, for those of you contemplating hiring clubs in Spain, you have been forewarned and should therefore be able to establish what the actual collection arrangements are before committing.

JPX, what is with you? Gael has brought up a valid point about a service any one of us might have considered using? I do find it odd when people feel they must comment on the need for a thread given that none of them are really necessary we just all enjoy discussing golf stuff.


Mav poor service may not cause stress on the level that the professions you list might but it can still contribute to frustration especially when you are trying to relax on holiday. I would be very annoyed if a company contributed to me running late for a flight and rightly so.

Perhaps you could use this facility as a much more constructive way to use your unfortunate experience, gael?

http://www.clubstohire.com/contact.php

McLaren wrote:
Mav poor service may not cause stress on the level that the professions you list might but it can still contribute to frustration especially when you are trying to relax on holiday. I would be very annoyed if a company contributed to me running late for a flight and rightly so.

Poor Mav gets it in the neck even when it wasn't him! That was me

I also asked if a deposit was paid and if so, was it returned. Someone else also hinted at the question.

It hasn't been answered.

Being "annoyed" is quite different from being "stressed"

JPX wrote:Perhaps you could use this facility as a much more constructive way to use your unfortunate experience, gael?

http://www.clubstohire.com/contact.php

Isn't it better to forewarn others rather than have to complain after the fact?

Not for me no, I would have contacted them to complain about their service. So just because you had one bad experience nobody else should consider them, is that the way it works? A little unfair don't you think? And if you don't complain how can they put it right and stop it happening to someone else? There's probably thousands of happy customers willing to give a good review of their service. In fact there are testimonials on that site, but then again I would expect that.

Anyway, thanks, I'll make sure I avoid them, and also Royal Dornoch in case they pair me up!

Diggers wrote:Gael, Mr McGinley is in the Sunday Times finance section this week talking about his cash. Gives the club hire business a bit of a plug unsurprisingly.

I certainly don't blame McGinley for plugging his club hire business. Quite apart from anything else, it's a great idea and, theoretically, ought to remove a lot of hassle for travelling golfers. Nevertheless, it doesn't alter the fact that fiscal protection is a two-way street. How on earth can we actually prove that we left yon set of clubs with the business next door given the time-precious situation we were in together with the fact the contact number was unobtainable?

McLaren wrote:

Mav poor service may not cause stress on the level that the professions you list might but it can still contribute to frustration especially when you are trying to relax on holiday. I would be very annoyed if a company contributed to me running late for a flight and rightly so.

Interesting you should single me out considering I've not commented on this thread nor was I going to, until I notice my name gets brought into a debate I've not said a word on

gaelgowfer wrote:

Diggers wrote:Gael, Mr McGinley is in the Sunday Times finance section this week talking about his cash. Gives the club hire business a bit of a plug unsurprisingly.

I certainly don't blame McGinley for plugging his club hire business. Quite apart from anything else, it's a great idea and, theoretically, ought to remove a lot of hassle for travelling golfers. Nevertheless, it doesn't alter the fact that fiscal protection is a two-way street. How on earth can we actually prove that we left yon set of clubs with the business next door given the time-precious situation we were in together with the fact the contact number was unobtainable?

did you not ask for a receipt of some sort??

obviously you are unhappy with the service on conclusion but no harm was done. your man got to trial a new set of sticks for a week and clearly the cost was to your liking or you would not have taken part in this offer. there could be a million reasons the rep was not available to pick up one set of clubs...but how did you find out the carehire firm next door had a number for the rep and why would you not just leave them at the hotel/villa/appartment reception. again some form of receipt required.

i kind of understand JPX reaction on this.

did your man like the clubs....and is a purchase imminent?

liegerwoods wrote:

gaelgowfer wrote:

Diggers wrote:Gael, Mr McGinley is in the Sunday Times finance section this week talking about his cash. Gives the club hire business a bit of a plug unsurprisingly.

I certainly don't blame McGinley for plugging his club hire business. Quite apart from anything else, it's a great idea and, theoretically, ought to remove a lot of hassle for travelling golfers. Nevertheless, it doesn't alter the fact that fiscal protection is a two-way street. How on earth can we actually prove that we left yon set of clubs with the business next door given the time-precious situation we were in together with the fact the contact number was unobtainable?

did you not ask for a receipt of some sort??

obviously you are unhappy with the service on conclusion but no harm was done. your man got to trial a new set of sticks for a week and clearly the cost was to your liking or you would not have taken part in this offer. there could be a million reasons the rep was not available to pick up one set of clubs...but how did you find out the carehire firm next door had a number for the rep and why would you not just leave them at the hotel/villa/appartment reception. again some form of receipt required.

i kind of understand JPX reaction on this.

I can only conclude, therefore, that you must be every bit as stupid as he is!

the smiley doesnt work when you make a statement like that.

seems like some people are just happier complaining.

Works for me lieger!

So did you get the deposit back gael?

If so, it's just incompetence and giving them feedback is a good idea, would imagine they'd value input on how to improve. If not, I'm with George, it seems dodgy...

Ned ... I provided a link further down the thread to explain how the payment system works. Scroll down to number 7 and you will see that neither deposits nor receipts are involved in this type of transaction.

Strange how one poster has managed to insinuate that I've impugned Paul McGinley's reputation whilst others have suggested his business is some kind of scam.

The fact is that Paul McGinley's club hire business has been up and running long enough for any shortcomings to have been eradicated by now so I don't feel in any way obliged to contact his business privately. Besides which, one of the reasons I posted this in the first place was to warn others they may have a problem in returning these clubs. Forewarned is, after all, forearmed.

gaelgowfer wrote:Ned ... I provided a link further down the thread to explain how the payment system works. Scroll down to number 7 and you will see that neither deposits nor receipts are involved in this type of transaction.

Strange how one poster has managed to insinuate that I've impugned Paul McGinley's reputation whilst others have suggested his business is some kind of scam.

The fact is that Paul McGinley's club hire business has been up and running long enough for any shortcomings to have been eradicated by now so I don't feel in any way obliged to contact his business privately. Besides which, one of the reasons I posted this in the first place was to warn others they may have a problem in returning these clubs. Forewarned is, after all, forearmed.

I feel it necessary to add a caveat here.

In so far as receipts go, it may well be that had disreputable rep turned up at the pre-arranged time we might well have been issued with some sort or receipt but as he didn't turn up ...

gaelgowfer wrote: neither deposits nor receipts are involved in this type of transaction.

I don't get it, I thought by the nature of your post that you had lost out to some degree?

So the crux of this whole thing is that the rep didn't meet you at the time you agreed (for a reason you don't know)? But you got to use some different clubs of your choice and no doubt made a monetary and hassle saving on flying your sets over?

And Tesco have been around for a while but it didn't stop me complaining about the service of a rude checkout operative (therefore giving them the chance to improve their service). If they don't know anything is wrong how can they improve?

P.S Just because I disagree with you, it doesn't mean I'm stupid.

Notwithstanding the wummy nature of your posts on this thread, I can only suggest that you go back and re-read my posts, only this time ... carefully ... dear because I have no intention of repeating myself. I would also suggest you read the link I provided. Had you read it properly (always assuming you bothered to read in the first place) then you would have realised that we have been put at risk of having to, potentially, foot the bill for a set of clubs which we can't prove we left in the care of the car hire firm next door as a direct result of disreputable rep failing to turn up at the pre-arranged time.

I've already aplogised for my initial post which I agree was wrong of me, but I don't think you've come across as anything but rude to me.

Still have no idea why you can't go directly to them. The rep could have had a justified reason for not being there; an emergency or breakdown etc.

The solution to this is quite easy, use the associated car hire office as a reserve drop off safehold, with receipt issued, for exactly these scenarios (won't happen though as they're none the wiser, unless I e-mail them the link to this thread!).

What is wrong with someone highlighting that they have recieved poor service?

If I had a similar experience I would do the same, I would also coplain directly!

JDandfries wrote:What is wrong with someone highlighting that they have recieved poor service?

Nothing but I take exception to the whole system being criticised and labelled a "scam" when all that happened is someone was late (for an unexplained reason that could be entirely justified). There's two sides to every story.

If I had a similar experience I would do the same, I would also coplain directly!

Exactly. Go to watchdog or rogue traders and the first thing they will ask you is "what did they say when you complained?"

I was thinking of using this service next year when a group of us, is going to Murcia. I may need to reassess.

I also found http://www.murciagolfclubhire.co.uk also do club hire & actually deliver to your resort, so no dropping off at the airport.

Has anyone had any experience good/bad/indifferent with Murcia Golf hire ?

gaelgowfer wrote: I can only suggest that you go back and re-read my posts, only this time ... carefully ... dear because I have no intention of repeating myself. I would also suggest you read the link I provided. Had you read it properly (always assuming you bothered to read in the first place) then you would have realised that we have been put at risk of having to, potentially, foot the bill for a set of clubs

Always the same... every time somebody disagrees with Gael, it is because they can't read / haven't understood the post. And of course stupid. Gael, does it ever occur to you that people might just not agree with you?

I actually don't have anything to add on the club hire but it is amazing to see the blinkers come on.

Spot on Ray. I generally try to avoid Gael's threads as they never result in debate, as if you disagree you must be stupid. Waste of time getting involved.

I do actually feel this particular thread is quite interesting and useful but past form did not move me to immediately read it or comment. None of which bothers our Gael I'm sure. I must be stupid or illiterate after all....

MustPuttBetter wrote:Spot on Ray. I generally try to avoid Gael's threads as they never result in debate, as if you disagree you must be stupid. Waste of time getting involved.

I do actually feel this particular thread is quite interesting and useful but past form did not move me to immediately read it or comment. None of which bothers our Gael I'm sure. I must be stupid or illiterate after all....

Totally agree with everything you say MPB, yet if you read back through this thread I still got singled out, and I hadn't even commented on the post..

Ha true Mav!
But that was Mac. Say no more

JPX ... As far as I'm concerned, we haven't disagreed on anything .... yet! However, it's your poor comprehension skills with which I'm taking issue.

Had disreputable rep been delayed for any genuine reason, why didn't he make any attempt to contact us to say he wasn't going to the make the pre-arranged time?

Oh and Maverick, given I'm the one who's being "singled out" at the moment, it was mischievous of you to lead others to conclude that it was me who had singled you out when in fact it was another poster. Naughty boy.

Anyway, it's been fun. Hillwalking boots and winter bloomers packed as I don't expect it will 28 degrees at the top of a munro!

Try doing as you suggest to others Gael and reading what I posted, where did i do the following

Oh and Maverick, given I'm the one who's being "singled out" at the moment, it was mischievous of you to lead others to conclude that it was me who had singled you out when in fact it was another poster. Naughty boy.

Oh thats right I didn't... I was simply agreeing with what MPB wrote....

From the terms and conditions...

By acknowledging this Agreement, you also authorize Clubstohire.com to charge the Hirer’s credit card for any late, lost, stolen, broken, non-returned equipment, and for all other amounts payable under the terms and conditions of this Agreement.

So effectively by giving them your credit card details you have put down some sort of deposit (i.e. if they say the clubs weren't returned they WILL charge you)

I await with interest to see if you get any further charges.

On the point of "comprehension skills", that's not the first time you've accused people of that. Maybe, just maybe, the fault in that case is yours

gaelgowfer wrote:JPX ... As far as I'm concerned, we haven't disagreed on anything .... yet! However, it's your poor comprehension skills with which I'm taking issue.

Had disreputable rep been delayed for any genuine reason, why didn't he make any attempt to contact us to say he wasn't going to the make the pre-arranged time?

There are a million reasons as to why he didn't contact you. Ok in these situations it's usually odds on that he was just not doing his job properly, but you and I don't know the reasons why, it's entirely possible that something had happened personal to him and you were not at the top of his priorities, as I said there are 2 sides to every story.

On that note I'll book a night school course on how to comprehend internet forum posts better.